Returns, Cancellations and Refunds

Due to the specialized and personalized nature of our services (“Services”) all sales are final, and refunds are not permitted. We encourage you to carefully review your order before completing your purchase.

If the DNA sample collected using your test kit (“Test Kit”) is deemed unusable due to contamination, insufficient DNA, or damage during transit, Company may, at its sole discretion, provide you with one free replacement kit containing the necessary equipment for collecting the DNA sample for the same order. This free replacement kit will be issued only once per order, and any further replacements will be chargeable. Proper usage of the Test Kit and adherence to sample collection instructions are your responsibility. To be eligible for a replacement Test Kit, you must Register Your test kit and schedule the sample pickup within the timeframes specified in the instructions.

Any issues related to kit damage, missing components, or pickup logistics must be reported to the Company at support@woofdna.in within 48 (forty-eight) hours of receiving the Test Kit, along with supporting information or photographs if applicable.

We do not accept returns of Test Kits, whether used or unused, once they have been delivered.

If you wish to cancel your order, you may do so only before the Test Kit has been dispatched. To request a cancellation, please contact us at support@woofdna.in with your order details. Approved cancellations made prior to dispatch will receive a full refund to the original payment method. Orders that have already shipped cannot be cancelled or refunded.

Refund Eligibility for Service Default:

A refund will be issued only in the following cases:

• The Test Kit was not delivered due to a fault of the Company or its logistics partners.
• Company is unable to process the sample due to technical failure not attributable to the User.

Refunds, if approved, will be processed within 7–10 business days to the original mode of payment.

If there is a failure in generating the final report due to reasons solely attributable to the Company or its processing partners (excluding issues such as improper sample collection by the User), we will either:

• Offer a replacement Test Kit free of charge; or
• Provide a full or partial refund at our discretion.

To initiate a return or refund, please email us at support@woofdna.in with the following details:

• Order ID
• Reason for return/refund
• Photographs of the product, if damaged
• Any other relevant information

Our team will assess the request and guide you through the next steps.